Privacy Policy

This Privacy Policy describes the handling of personal information by Petes Takeaways Limited, part of PTL Group. Our company is based at 27 Maleme Street, Greerton, Tauranga 3112, New Zealand.

We are committed to handling personal information responsibly and in accordance with the Privacy Act 2020. This policy applies to information we collect through our website, enquiries and service-related interactions.

Depending on how you deal with us, we may collect the following information:

• Your name, company or organisation, contact details and preferred method of contact.
• The service address, property or site details, access instructions and information about the work requested.
• Information you provide in forms, emails, telephone calls, quotations, bookings and service feedback.
• Relevant job notes, service history, invoice or billing details when services are arranged.
• Technical information associated with use of the website, such as IP address, browser type and basic access logs, where collected by the website or hosting service.

Please avoid sending highly sensitive or unnecessary personal information through a general enquiry form.

We usually collect personal information directly from you when you complete a website form, call, email, request a quotation or arrange a service.

We may also receive relevant information from someone authorised to act for you, such as a property manager, business representative or other booking contact. Where we collect personal information indirectly, we will take the steps required by the Privacy Act 2020, including providing notification where applicable.

We use personal information where reasonably necessary to:

• Respond to enquiries and provide information about suitable services.
• Prepare estimates and quotations, organise site visits and confirm bookings.
• Deliver services safely, communicate with customers and maintain relevant service records.
• Manage invoices, accounts, complaints and customer support.
• Meet legal, health and safety, accounting and other regulatory obligations.
• Maintain, troubleshoot and protect the website and our business systems.
• Send service-related follow-ups or other communications you have requested.

We will not use your details for unrelated marketing without an appropriate lawful basis. You can ask us to stop marketing communications at any time.

We may share personal information with PTL Group personnel and authorised service providers where reasonably required to respond to an enquiry, manage a booking or provide the requested work.

This may include relevant subcontractors, software and hosting providers, professional advisers, payment or account providers, and public authorities where disclosure is required or authorised by law. Information shared for these purposes is limited to what is reasonably necessary.

We do not sell personal information to advertisers or data brokers.

Some website, email or business software providers may operate infrastructure outside New Zealand. If personal information is disclosed to an overseas recipient, we will take steps required by the Privacy Act 2020, including applying appropriate safeguards where necessary.

Our website and hosting services may use cookies or similar technologies that are necessary for security, site operation and administration. Depending on which tools are enabled, we may also use analytics to understand how visitors use the website and improve its performance.

You can usually manage cookies through your browser settings. Blocking certain cookies may affect website functionality. We will update this policy if we introduce new analytics, advertising or tracking tools that change how personal information is handled.

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including ongoing customer service, operational records and applicable legal or accounting obligations.

When information is no longer needed, we take reasonable steps to securely delete it or make it anonymous.

We take reasonable organisational and technical steps to protect personal information against unauthorised access, loss, misuse and disclosure.

No website or communication system can be guaranteed completely secure. If you believe information sent to us has been compromised, please contact us promptly so we can investigate.

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, subject to the Privacy Act 2020.

To make a request, email admin@petestakeaways.co.nz with enough detail for us to identify the records concerned. We may need to verify your identity before releasing or changing personal information.

If you have a question or concern about the way we handle personal information, please contact Petes Takeaways Limited at admin@petestakeaways.co.nz or call 07 541 3402. We will consider your concern and respond as appropriate.

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner in New Zealand.

We may update this Privacy Policy when our business processes, website technology or legal obligations change. The date shown at the top of the page identifies when this version was prepared.